At HealthMe our goal is to have satisfied customers: both patients and healthcare providers. To that end we need to help protect both parties with our refund policy.
Patients will be purchasing medical care packages to obtain access to the provider of their choice at a fair price.
Healthcare providers will be scheduling appointments to accommodate patients who have purchased a care package and, like an airline that has sold a seat online, that appointment slot is no longer available to other patients. Late cancellations and no shows take away the ability of the provider to fill that slot with another patient leading to inefficiencies and a potential loss of revenue.
At HealthMe we understand that medical services may no longer be needed or an emergency may occur that may cause you to miss an appointment.
To accommodate these situations, our policy is to provide a full refund of the purchase price if appointments are cancelled at least 2 business days before your scheduled visit with the healthcare provider. If cancellation is made within 2 business days of your appointment, then the purchase price will no longer be refundable; however, your appointment may be rescheduled one time at such time as agreed by you and the provider.
If you miss a second appointment for any reason, there will be no refund and you will be charged the full purchase price and the healthcare provider will be paid in full. However you may contact your healthcare provider directly to discuss your situation as some may be willing to reschedule your appointment though they have no obligation to do so.
To cancel or reschedule your appointment with your healthcare provider contact that provider directly.
Once a service has been provided, ex. You have seen the provider, had your test or imaging study, had a procedure, your purchase is NOT REFUNDABLE as the service has been rendered.
To obtain a refund in accordance with the terms of this policy, you shall contact HealthMe at support@healthmedocs.com to request your refund.